Binfer Help

Getting Started

• How is Binfer different than other file transfer solutions?
• Shutting down Binfer
• Steps to purchase a license
• Upgrading Binfer desktop app from 4.0 to 5.0
• What is direct device-to-device technology?
• What products does Binfer offer?

Installation

• Backing up Binfer
• Install desktop application (Windows/OSX/Linux)
• Installing on Linux
• Start Binfer on system restart (Windows)
• Start Binfer via command line (Windows)

Dashboard

• How to login to Binfer app when you see ‘Unable to start. Database is already open.’ on login page
• Navigating the home screen

Account

• Change or view your subscription (licenses)
• How do I change my device Name?
• How to access your account via browser
• How to upgrade or downgrade your account
• Plan FAQ and terms
• Report an issue
• Reset your password
• Sign up
• View your licenses
• View your payment history

Send Files

• Creating a link
• How can I tell if someone has picked up my files?
• How do I delete a message?
• How do I send files?
• Sending a secure Binfer message
• Sending an open Binfer message
• Share message files on your own site
• What does the popup ‘it has been more than 24 hours…’ mean?
• What is skinny mode?
• Why is ‘Send me an email copy’ unavailable with Binfer secure?

Receive Files

• How do I receive files with my desktop app?
• How do I receive files without a desktop app?

Network

• Configure network
• Manage network

Web Drop

• Advanced Web Drop settings
• Creating a new Web Drop
• How to combine all files received through Web Drop into the same folder
• I just created a Web Drop, where is the link?
• Why can’t I use the email and message boxes in my Web Drop?
• Why does the options popup not allow me to send a message?

Private Cloud

• Client – adding/deleting a contact in a Private Cloud environment
• Exchanging information in a Private Cloud environment
• Install Private Cloud server behind DMZ/optional network
• Logging into an administrator’s Private Cloud (client)
• Private Cloud troubleshooting
• Setting up a Private Cloud on Linux
• Setup a Private Cloud server (admin)
• Using a domain name for a Private Cloud server
• Why can I not connect with contacts not in my Private Cloud?
• Why can’t I use Web Drop on Private Cloud?

Sync

• Advanced sync settings
• How do I use the ‘Exclude Pattern’ in the sync options?
• Syncing a folder between devices
• Why are my backup files (.bak) not synced across devices?
• Why can’t I create more sync rules?
• Why does Binfer freeze when I try to delete a sync rule?

Chat

• Create an off-the-record chat
• How do I permanently delete a chat?
• Sending files through chat

Contacts

• Adding a contact
• Deleting a contact
• I deleted a user and cannot add him back!
• Pending connection requests
• Where can I see my contacts?

Manage Settings

• Account
• Adding a profile picture
• Change download location
• Change downloaded file’s naming structure
• Change overwrite settings (version control)
• Changing notifications and alerts
• Creating automatic reports
• Display
• Downloads
• Email

Reports

• Viewing reports

Transfers

• Auto resuming transfers
• What is the transfers tab?

Messages

• Inbox
• Outbox
• Received message
• Sent message